Refund policy

RETURNS & REFUNDS — KNOWN

Thank you for your purchase from Known. We hope you love your order — but if something isn’t right, you can return your items within 14 days of delivery.

RETURN PERIOD (14 DAYS)

You have 14 days from the date you receive your parcel to request a return.
Your return shipment must be sent back within these 14 days.

RETURN CONDITIONS

To be eligible for a return, all items must be:

Unworn, unwashed, and in a resellable condition
Returned with all original tags attached
Free of stains, odors (perfume/smoke), or damage

Please note: Shipping costs are non-refundable.

RETURN SHIPPING COSTS

Returns are at the customer’s expense.
Return shipping costs depend on your location and the courier you choose.

We are not responsible for any customs duties, import taxes, or fees on returned packages. Any charges related to returning your order are the customer’s responsibility.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

EXCHANGES

We currently do not offer direct exchanges.
If you’d like a different size or item, please return your order for a refund and place a new order.

REFUNDS

Once your return arrives at our warehouse, we aim to process it within 10 business days.

Refunds are issued to your original payment method
After the refund is processed, it may take up to 7–10 business days to appear (depending on your bank/payment provider)
You’ll receive an email confirmation once your refund has been issued

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us immediately so we can help. We’ll review your case and offer the best solution.

ITEMS THAT CANNOT BE RETURNED

For hygiene and policy reasons, we cannot accept returns for:

Underwear (including socks)
Items that are marked Final Sale
Items returned after the 14-day return window
Items returned worn, washed, or damaged (unless this was reported to our support team before returning)