SHIPPING POLICY — KNOWN

At Known, we aim to deliver your order as quickly and smoothly as possible.

FREE SHIPPING

We offer free shipping on all orders.
No minimum order value required.

SHIPPING TIMES

Delivery times depend on your destination:

Germany & Austria
5–8 business days

Switzerland & other European countries
3–5 business days

USA & 🌍 rest of the world
8–10 business days

Please note: delivery times are estimates and may vary during busy periods, holidays, or due to customs processing (for international orders).

ORDER PROCESSING

Orders are typically processed within 1–3 business days.
Once your order has shipped, you will receive a shipping confirmation email (including tracking where available).

TRACKING

If tracking is available for your shipment, it will be included in your shipping confirmation email so you can follow your delivery.

CUSTOMS & IMPORT FEES (INTERNATIONAL)

For deliveries outside the EU, your order may be subject to customs duties and import taxes, which are set by your local authorities. These fees are the responsibility of the customer.

WRONG ADDRESS / UNDELIVERABLE PACKAGES

Please make sure your shipping address is correct at checkout.
If a package is returned to us due to an incorrect address or failed delivery, we may need to charge shipping costs to resend it.